Serving Customers with Disabilities: Implications for the Hospitality Industry

Tuesday, August 19, 2008


A 2001 survey conducted by Open Doors Organization/Harris Poll in cooperation with the Travel Industry Association of America and the Society for Accessible Travel and Hospitality indicated that disabled persons annually spend $13.6 billion on travel - including $3.3 billion on air travel and $4.2 billion on lodging. A second study showed that 75% of people with disabilities report dining outside of their home at least once/week representing an annual expenditure of $35 billion. Serving customers with disabilities has become a business necessity. Join this session and learn more about what is being done to assist business in meeting their obligations to customers with disabilities.


Roy Flora Chief Operating Officer, US Franchise Systems, Inc. (USFS)

John Salmen President, Universal Designers Consultants Inc.